Shipping & Returns Policy

Last updated: August 30, 2026

1. Order processing

We blend and bottle in small batches, and orders are packed by hand. Orders placed on business days are typically processed and handed to the carrier within 1–3 business days. Orders placed on weekends and holidays begin processing the next business day.

During new releases, restocks and sale periods, processing can take longer. If your order will be delayed beyond our normal window, we will email you rather than let you wonder. Pre-order and made-to-order items show their own timeline on the product page, and that timeline takes precedence over this one.

2. Shipping methods and rates

Available services, rates and estimated transit times are calculated at checkout based on your address and the weight of your order. You see the exact cost before you pay. Orders over $75 may ship free within the United States unless a promotion says otherwise.

Transit time begins when the carrier scans the parcel, not when you place the order. Total delivery time is processing time plus transit time.

3. Fragrance shipping restrictions

Alcohol-based perfume is classified as a limited-quantity flammable liquid. This is not a formality we invented; it genuinely limits how we can ship. In practice it means:

• Most orders travel by ground service. Overnight and next-day air options are limited or unavailable.
• We cannot ship fragrance to APO, FPO or DPO addresses.
• Some international destinations cannot accept fragrance at all, and some accept it only by surface freight with long transit times.
• Parcels may carry hazard labelling required by the carrier. This is normal and does not mean anything is wrong with your order.

If your address cannot be served, checkout will tell you, or we will contact you and refund the order in full.

4. Tracking and delivery

You will receive a shipping confirmation with a tracking number when your order leaves us. Tracking can take up to 24 hours to show movement. Delivery dates shown by carriers are estimates, not guarantees, and we do not control carrier performance, weather or customs.

Extreme heat and cold can affect fragrance in transit. If you live somewhere with severe summer heat, consider shipping to an address where the parcel will not sit outdoors all day.

5. Lost, stolen or undelivered packages

Title and risk of loss pass to you when the carrier takes possession of the parcel. That said, we will not leave you stranded:

• Marked delivered but missing. Wait 48 hours — carriers frequently scan early. Check with neighbours, building management and any safe-drop locations. If it has not appeared, contact us and we will open a carrier trace.
• Tracking has stalled. If there has been no movement for seven business days domestically, contact us and we will file a lost-package claim.
• Confirmed lost in transit. Where the carrier confirms loss, we replace the order at no cost to you, or refund it if the item is no longer available.
• Theft after delivery. Where tracking shows successful delivery to the address you supplied, we are not responsible for theft from the property. We will still provide the documentation you need to file a police report or a claim with the carrier.

6. Wrong or undeliverable addresses

Please check your shipping address before you pay. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you and can reship it once you cover the return and reshipping costs. If you would rather not, we will refund the product cost less original shipping and any carrier fees. Orders already handed to the carrier cannot have their address changed by us.

7. International orders and duties

Where we can ship to your country, our prices do not include customs duties, import taxes, VAT or brokerage fees. Those are assessed by your country and are your responsibility. We cannot estimate them, we cannot prepay them, and we will not declare an order as a gift or understate its value. If a parcel is abandoned or refused and returned to us because duties were not paid, we refund the product cost less shipping and any fees charged to us.

8. All sales are final

Rotten Fragrances does not accept returns, exchanges or refunds on products you have received as ordered. This includes full bottles, samples and discovery sets. Once an order has shipped, it is yours.

This applies whether the bottle is opened or sealed, and whether or not you have worn the fragrance.

9. Why we do not accept returns

Two reasons, and both are honest ones.

Safety and regulation. Fragrance is a cosmetic product applied directly to skin. Once a bottle has left our facility, we have no way to verify how it was stored, handled or whether it was tampered with. We will not resell a returned bottle to another customer, and we will not put a product back into stock that we cannot stand behind. That means a returned bottle is destroyed — which serves nobody.

Scent is subjective. A fragrance that reads as wet moss and petrichor on one person can read as something else entirely on another. Skin chemistry, climate and personal taste all change the outcome. That is not a defect, and it is not something a return policy can fix. It is something a sample can fix, which is why we sell them.

10. Damaged, incorrect or defective orders

If we got it wrong, we fix it. Contact us within 7 days of delivery if your order arrives:

• Damaged — broken bottle, cracked atomizer, leaked or spilled contents;
• Incorrect — wrong fragrance, wrong size, wrong quantity, or a missing item;
• Defective — a sprayer that does not function, a cap that does not seat, or a bottle that is visibly underfilled.

What we need from you

1. Your order number.
2. Photographs of the item and of the outer shipping box and packing materials, including any visible damage.
3. A short description of the problem.

Keep the packaging until the claim is resolved — carriers routinely require it, and a claim without it is much harder to win.

What we do

We respond within two business days. Where the claim is straightforward, we ship a replacement at no cost to you, including shipping. If the item is out of stock, you can choose a different fragrance of equal value or a refund to your original payment method. Refunds are issued within five business days of approval and typically appear on your statement within one to two billing cycles, depending on your bank. We do not usually ask you to ship anything back; if we do, we cover the postage.

11. What is not covered

• You do not like the scent, or it smells different on you than you expected.
• The fragrance does not last as long on your skin as you hoped. Typical longevity is six to eight hours and varies by person and by blend.
• You ordered the wrong fragrance, size or quantity.
• Minor batch-to-batch variation in colour or nuance, which is inherent to small-batch blending.
• Packaging that shows minor cosmetic wear in transit while the product itself is intact.
• Damage caused after delivery, including heat exposure, freezing, dropping or improper storage.
• Claims reported after the 7 days window has closed.
• Products bought from anyone other than us. We cannot verify the authenticity or handling of a bottle sold through a third party, and we do not support those purchases.

12. Try before you commit

Because we cannot take a bottle back, we make it cheap to find out first. Every fragrance is available as a 2 ml sample, and our discovery sets let you build your own selection of three to six scents for a fraction of the price of a blind buy.

Discovery sets are a separate purchase and do not carry credit toward a later full-bottle order. They are priced to be worth buying on their own terms, not as a deposit.

13. Order changes and cancellations

Because we pack quickly, orders usually cannot be changed or cancelled once submitted. If you need to change something, contact us immediately. If the order has not yet been packed we will do what we can; once it is packed or handed to the carrier, we cannot. We are not able to add items to an existing order, apply a discount code after the fact, or combine separate orders into one shipment.

14. Refused deliveries and chargebacks

Refusing delivery does not create a right to a refund. A refused parcel returned to us is treated as an undeliverable order under section 6.

If you have a problem with an order, contact us before contacting your bank. We would genuinely rather solve it than dispute it. Filing a chargeback for a delivered order that matches what you bought is fraud, and we will contest it with tracking, delivery confirmation and our correspondence with you. Accounts with fraudulent chargebacks are closed and blocked from future orders.

15. Contact us

For any order issue, reach us through our contact page or by email. Include your order number and we will get to you faster.

• Rotten Fragrances
• 30 N. Gould Street, Sheridan, WY 82801
• Email: support@rottingturtle.com

Nothing in this policy limits any right you have under applicable consumer protection law, including any right to a remedy for goods that are faulty or not as described.

Effective date: August 30, 2026